NDIS Support Coordination: A Comprehensive Guide

NDIS Support Coordination: A Comprehensive Guide

The National Disability Insurance Scheme (NDIS) is a holistic initiative in Australia which empowers individuals with disabilities by providing access to tailored support and services. There are providers offering their support to participants and assisting them in achieving their goals.

However, it can sometimes be an arduous task to navigate the NDIS plan and obtain the right support. Here is when an NDIS Support Coordinator comes in for your aid. They assist participants in navigating and maximising their NDIS plans.

Through this write-up, we will take you through everything you need to know about NDIS support coordination including its levels, duties, and avenues for participants to access these vital services. So, let’s begin reading-

What Is NDIS Support Coordination?

Support coordination is like having a guide to help people with disabilities find and use the services and support they need to be as independent as they can. In the NDIS, there is monetary aid set aside to help the participants avail the services of a support coordinator. This money is in the capacity-building budget, and it’s there to help participants understand and make the most of their NDIS plan.

With support coordination, participants can avail services of the best NDIS-approved providers, plan managers, and other supports to get the help they need. It’s all about making it easy for them to access and use the services that will make their lives even better.

What Are the Levels of NDIS Support Coordination?

The funding to avail NDIS support coordination is part of your NDIS plan. When the participants desire the services of a support coordinator and the NDIS feels that the need is reasonable and necessary, they will include it in their budget.

If the NDIS describes the level of support coordination in the plan, you will be able to avail of the same. However, if they don’t, you can choose the level that suits your unique needs. Below are the 3 levels of NDIS support coordinator:

Support Connection

Support Connection is like your helping hand to get better at talking with your carer, the people in your community, and other disability support providers. It’s the first level of NDIS support coordination that helps you make the most out of your NDIS plan. It’s a guide that supports you in connecting with the right people and services

Support Coordination

This level is also known as coordination of supports. Under support coordination you will partner with a coordinator of supports NDIS who will guide you in learning and using their NDIS plan in the best way. It means getting a mix of support to keep relationships strong, get the services they need, and live independently. It’s all about making sure they can do things on their own and live a good life.

Specialist Support Coordination

For individuals with complex needs, Specialist Support Coordination provides a higher level of support. This specialised service engages with specific services to address challenges comprehensively, ensuring participants receive tailored assistance.

What Are the Duties of Coordinator of Support NDIS?

Now that we understand what a support coordinator in NDIS is, we can now move to analysing their role in the participant’s NDIS journey. Here are the main things a coordinator of support NDIS does:

Navigating the NDIS Framework

Coordinators of support in NDIS play a pivotal role in guiding participants through the complexities of the NDIS framework. It involves providing clear explanations of available services, eligibility criteria, and how to utilise their NDIS plans effectively.

Developing Support Plans

A core responsibility of the NDIS support coordinator is collaborating with participants to develop personalised support plans. This process involves understanding the unique needs and aspirations of the individual and ensuring the plan aligns with their goals.

Liaising with Service Providers

Support Coordinators act as the participant’s negotiators. It means they establish and maintain effective communication with various service providers. It ensures that the supports outlined in the participant’s plan are seamlessly delivered and coordinated.

Monitoring and Reviewing Plans

Continuous monitoring and periodic reviews of support plans are essential duties. Coordinators ensure that plans remain effective, adapting to any changes in the participant’s circumstances or needs.

Advocacy and Empowerment

Advocacy is a fundamental duty where Coordinators champion the rights and needs of participants. They constantly encourage the participants to engage actively in decisions affecting their lives, promoting self-advocacy.

What Are the Benefits of Having an NDIS Support Coordinator?

Having an NDIS support coordinator can bring significant advantages to individuals navigating the complexities of the National Disability Insurance Scheme. This dedicated professional assists the participants in accessing and making the most of their NDIS plans. Here are some key benefits:

  • NDIS support coordinators will take you through the ins and outs of the NDIS through clear explanations and guidance throughout the process.
  • Have assistance in implementing NDIS plans effectively, ensuring they receive the right mix of support tailored to their needs.
  • Connect with reputable NDIS-approved providers and receive quality services that enhance the quality of life.
  • Receive assistance in setting and achieving personal goals while fostering independence and empowering participants to live a more fulfilling life.
  • Gain hassle-free access to the services required to maintain relationships, receive necessary assistance, and live independently.
  • Have an advocate championing your rights and needs and empowering to engage actively in decisions affecting their lives.
  • Assistance in monitoring plans while ensuring they adapt to any changes in the participant’s circumstances, ensuring ongoing effectiveness and relevance.

How Can Participants Avail of the Services of an NDIS Support Coordinator?

Once the NDIS finds that a support coordinator is reasonable and necessary for the participant, they include it in the plan. After that, participants have the following avenues for accessing the services of an NDIS Support Coordinator:

Myplace portal

The Myplace portal serves as a centralised platform for NDIS participants to manage and access their plans. It facilitates direct communication with Support Coordinators, streamlining the process of seeking assistance and guidance.

Local Area Coordinators (LAC)

Local Area Coordinators (LACs) act as local representatives who assist participants in navigating the NDIS. They can connect individuals with suitable Support Coordinators, ensuring a seamless transition into the support system.

Friends and Family

Participants can leverage their social networks by seeking recommendations and insights from friends and family who may have engaged with Support Coordinators. Personal referrals can provide valuable perspectives on the quality of support.

How to Become an NDIS Support Coordinator?

A support coordinator is someone who assists the participant to get the most out of their NDIS plan. If this meets your career aspirations and you wish to find an answer to the question – how to become an NDIS support coordinator, we are here to help you out. If you wish to be a Level 1 or Level 2 support coordinator, you will not require a professional degree. However, if you intend to be a Level 3 or Specialist Support Coordinator, you need to be a registered professional. It’s because participants opting for Level 3 support coordinators have complex needs. Therefore, you will require a degree in psychology, occupational therapy, or social service or one according to the participant’s needs. You will also need to have a registration that allows you to work for NDIS participants.

All the prospective Coordinators typically undergo comprehensive training programs that cover the NDIS framework, communication strategies, and the ethical considerations involved in supporting individuals with disabilities.


NDIS Support Coordination is an integral aspect of the NDIS, ensuring that participants receive tailored support. From the initial Support Connection to the specialised care of Specialist Support Coordination, each level is designed to meet the unique needs of individuals, guided by dedicated Coordinators committed to empowerment and advocacy.

Empowering Care: Specialists NDIS providers in Melbourne

Empowering Care stands out among NDIS providers in Melbourne, exemplifying a commitment to excellence in Support Coordination. With a focus on personalised plans, effective advocacy, and empowering individuals, we strive to enhance the lives of NDIS participants, fostering independence and inclusion. Their expertise and dedication make them a reliable choice for those seeking comprehensive and supportive NDIS services in Melbourne. Also, if you are looking for an NDIS provider in Melton or wish to avail comprehensive disability support services in Melbourne, get in touch with us today!